If you haven't found the answer to your question in these support pages you may need to contact us

How do I contact Customer Support?


If your enquiry is specific to the PlayStation Network please contact the dedicated PlayStation Network Support team.

Telephone: 0203 538 2665 (Mon-Sat 10:30 - 19:00 GMT) (Local rate)

If you are looking for USA contact details, please click here.



For technical hardware support for a particular device, please visit the appropriate support site detailed below:

BRAVIA® HDTVs, Sony Blu-ray Disc™ Players and Home Theaters

* Please note that call charges may vary depending on your phone operator.


  • HDTV
  • Blu-ray Disc™ Player
  • PlayStation®3
  • PSP™/PS Vita
  • Xperia™/Android™ Phone
  • Desktop / Laptop
  • Tablet
  • Android™ WALKMAN®
  • 4KTV


  • Account Management
    • Account Creation
    • Sign-in Issues
    • Account Closure
    • Managing My Devices
    • Updating My Account Information
    • My Wallet (Billing)
  • Music Unlimited
    • Subscriptions
    • Music Unlimited Features
    • Compatible Devices
    • Network Connections
    • Troubleshooting
  • PlayStation Video
    • Pricing
    • Compatible Devices
    • Network Connections
    • Troubleshooting